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Customer Care and Support

RETURN & EXCHANGE POLICY

Returns & Exchanges.
HUNTER Pet Store will accept returns or exchanges of online orders up to 30 days after it has been received by the customer. JYF-Hunter kindly asks you to return the item with its original tags STILL ATTACHED and in original packaging. HUNTER Pet store also asks you to mail the item back with the original packing slip or receipt. In case of exchange, once the store has received the original item, they will promptly send out the replacement item.  Please note: All shipping charges must be paid by the customer.

In case of online order returns, once the return has been received, you'll receive a merchandise return card for the appropriate amount - electronic card sent via email or plastic one in case of in-store exchange. Merchandise return cards can be used for future in-store or online purchases and cannot be redeemed for cash. The store credit is valid for 30 days from a date of issue. If you live in the Fort Lauderdale, Florida area, please feel free to return your online order to the store located in The Galleria Mall. In-store returns must also come with the original tags attached and the original receipt. 

Toys and treats that have been used or chewed on are not eligible for returns or exchange. 

To contact HUNTER Pet Store:
Phone: +1 954-306-2571
Email: store@hunterpetstore.com
Address: 2586 E Sunrise Blvd, Fort Lauderdale, FL 33304

PRIVACY POLICY

At justyourfriend.com, your privacy is very important to us. Any information we collect about you is to insure a personalized shopping experience. For example, we may use it to notify you about special offers or related items that we think you'd enjoy. We will NEVER sell, rent or trade your information. We reserve the right to use anonymous data compiled from our users as a group. For example, we might report to potential advertisers that a certain percentage of our users are more inclined to purchase brand X versus brand Y based on online sales data.

Security
We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, and SSL to protect our Site and the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time.

Email Notice
Email is NOT a secure form of communication and can be intercepted by potential thieves. Please DO NOT send credit card numbers or other sensitive information via email.

Cookies and How We Use Them
This website uses cookies. By using this website and agreeing to this policy, you consent to justyourfriend.com's use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google cookies
justyourfriend.com uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Links to Other Sites
This site may contain links to other websites. These sites' privacy practices may differ from those at justyourfriend.com so please be certain to review their privacy policy before entering personal information.

Opt-Out
You may opt out of our email list and other notices any time. Simply click the "unsubscribe" link at the bottom of the email. You may also notify customer service for support.

Changes to Our Privacy Policy
Our Privacy Policy may change at any time without notice so please revisit this page often.

Contact Us
If you have questions about this privacy policy, you may contact us using the information below:

Just Your Friend - Hunter
Phone: +1 954-306-2571
Email: store@hunterpetstore.com
Delivery address: 2586 E Sunrise Blvd, Fort Lauderdale, FL 33304

 

Effective Date: 6/1/2016