Shipping Policy

SHIPPING:

All products are shipped directly from Europe by DHL Express Air service with guaranteed tracking number. Processing time before the package is shipped out is 1 business day. Orders received after 3pm will be processed the next business day. Orders made after Friday at 12pm through Sunday will ship the following Monday. The delivery itself takes usually 3-5 business days, plus some time needed to process duties. Special orders, military addresses and P.O. Boxes may exceed the standard shipping days.

You will receive all delivery details via email or text message. After you receive this information, you can also choose how would you like your order to be delivered - next day, leave it at your neighbors, change an address - for free.

Please note: On special occasions as holidays (Christmas...) or special sale events (Black Friday...), the time of processing your order could be slightly longer, but we will do our best to get your dog his or her new gear as soon as possible.

Delivery may be delayed also due to acts beyond our reasonable control, which may include, but are not limited to, pandemics, weather, strikes, power outages, shutdowns, province or governmental actions, and other similar acts.

We currently ship to 48 contiguous United States, Canada, Asia and Europe. If you'd have any question, please contact us at store@hunterpetstore.com.

Shipping rates are based on the weight of the package and also by the dimensions of the box the products are shipped at.

You can see the shipping rates by zones here:

ZONE 1 - Slovakia, Austria, Poland, Germany

  • Package up to 5lbs - $19.99
  • Package >  5-10lbs - $25.99
  • Package >10-15lbs - $39.99
  • Package >15-18lbs - $49.99
  • Package >18-22lbs - $59.99
  • All packages with weight over 20lbs have a fixed rate for oversized and heavy items - $139. 

ZONE 2 - France, Italy, UK, Spain, Portugal, Sweden, Norway, Finland, Hungary, Greece, Croatia, Romania

  • Package up to 5lbs - $25.99
  • Package >  5-10lbs - $35.99
  • Package >10-15lbs - $59.99
  • Package >15-20lbs - $79.99
  • For all packages with weight more than 20lbs, or in case you’re ordering a dog bed, there is one special rate for oversized and heavy items - $189. 

ZONE 3 - USA + Canada

  • All U.S. orders > $99 ship for just $15.99!
  • All U.S. orders < $99 - $29.99
  • Package >  5-10lbs - $39.99
  • Package >10-15lbs - $59.99
  • Package >15-20lbs - $79.99
  • For all packages with weight more than 20lbs, or in case you’re ordering a dog bed, there is one special rate for oversized and heavy items - $349. 

ZONE 4 - Norway, China, Japan, South Korea, Singapore, India

  • Package up to 5lbs - $39.99
  • Package >  5-10lbs - $59.99
  • Package >10-15lbs - $79.99
  • Package >15-20lbs - $99.99
  • For all packages with weight more than 20lbs, or in case you’re ordering a dog bed, there is one special rate for oversized and heavy items - $399. 

ZONE 5 - Saudi Arabia, Quatar, Sri Lanka, Maldives, Myanmar, Brunei, North Korea, Russia, Australia, New Zealand

  • Package up to 5lbs - $49.99
  • Package >  5-10lbs - $79.99
  • Package >10-15lbs - $119.99
  • Package >15-20lbs - $159.99
  • For all packages with weight more than 20lbs, or in case you’re ordering a dog bed, there is one special rate for oversized and heavy items - $499. 

Since we are shipping our products directly from Europe (internationally), there are several fee and duties to be paid. Because we love to provide the best possible customer service and we want you to have a pleasant experience with a smooth and fast ordering, all the fees and duties are prepaid by us and included in the price of our products. You will not be charged for anything else but the product and shipping.

  • Example 1 - you have ordered a collar and matching leash - the price is over $99, in the zone 3 - you are going to pay ONLY $15.99 for shipping.
  • Example 2 - you have ordered 1 medium bowl, 1 toy and 1 collar - the weight is still up to 5lbs, in zone 2 - you are going to pay $25.99 for shipping.
  • Example 3 - you have ordered a blanket, 3 toys, 2 large bowls - the weight is 9lbs, in the zone 4 - you are going to pay $59.99.
  • Example 4 - you have ordered a dog bed, several toys, collar and leash, 2 large bowls, in the zone 3 - you are going to pay a fixed shipping price for packages above 20lbs (Oversized and heavy items) - $349.

All prices on hunterpetstore.com are shown in U.S. dollars (USD).

WE ARE HERE TO HELP.

If you’d have any questions and need our assistance, don’t hesitate to contact us at our email - store@hunterpetstore.com. We’ll get back to you as soon as we can.

Note: There is a time difference between USA, Canada, Asia, Russia vs. Europe, so please give us some time to react to your requests. We are working hard to answer all of them according the time they arrived. We appreciate your patience.

We are looking forward to make your dog happy!